I have felt that automation/runbook tools like Opalis have been overlooked for a number of years. Given that IT is mostly dedicated to automation, doing repetitive work with computers rather than people, I find it odd that tools like this really haven’t taken off to the level I expected. I can say that when I was in a management position at my last company a couple of years ago this was on my mind constantly…. so check it out….call us, let’s talk.
http://edge.technet.com/Media/Opalis-Solution-and-Component-Overview/
Lewan IT Solutions Technical Blog 