Symantec NetBackup – “File Write Failed”, Status 14, When Updating Master Server Properties

Possible Error – File Write Failed (14)

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If you receive this error when using Windows 2008 or Windows 2008 R2:
Unable to save data on some hosts
An error occured on host <master>. The error is ‘file write failed (14)’.

You are probably experiencing Windows User Account Control (UAC) is not letting NetBackup save its information. The following technote describes how to address this issue, which we have also copied the workaround below.
http://seer.entsupport.symantec.com/docs/330378.htm

Overview:
Status 14 (file write failed) occurs when updating host properties on a Windows 2008 Master Server

Workaround:
This has been seen in cases where User Account Control (UAC) is enabled under Control Panel – User Accounts. This causes a logged in Administrator to run all programs with User-Level rights as opposed to Administrator-Level rights unless the user specifically requests to run an application with Administrator rights.

There are three workarounds:
1) If User Account Control is not required, disabling it may allow the host properties update to complete. This can present a risk to the OS and needs to be evaluated by the appropriate Windows Administrator.

2) In the short-term, to avoid this problem, you can manually launch the NetBackup Administration Console with Administrator rights by right-clicking on the icon and selecting "Run as administrator".

3) For long-term use, you can change the short-cut icon to always launch with Administrator rights by right-clicking on it, selecting Properties > Shortcut > Advanced and place a check in the box next to "Run as administrator".

This entry was posted in Netbackup by virtualdennis. Bookmark the permalink.

About virtualdennis

I have over 18 years helping small to large enterprise businesses nationwide with their enterprise storage, backup and recovery, disaster recovery and system virtualization solutions. He holds numerous storage and virtualization certifications and has personally delivered over 300 complex enterprise solution implementations. He has been privileged to speak at various national events on the topics of datacenter virtualization, end-user virtualization, hyper-converged infrastructure and disaster recovery.

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