User Environment Management

Be sure to check out this User Environment Smackdown created by Ruben Spruijt.  If you’re new to this space User Environment encompasses quite a few things and is an emerging market/solution not just when talking about desktop virtualization but also when it comes to managing physical PC’s and tradition OS and application delivery.

At Lewan we work extensively with AppSense and we’d be happy to chat with you about your environment and the solutions that AppSense brings to the table.  Whether you’re managing physical desktops, virtual desktops, using Citrix, VMware View, etc….AppSense has a great management solution that you should definitely check out!

Lewan Managed Services Press Release

(Denver, CO – June 20, 2011) Lewan & Associates, a Xerox company, announces the rebranding of our IT Managed Services portfolio as Cloud 9 Care, a name that reinforces our commitment to managing your technology so you can manage your business and free yourself from the headaches of IT and Print Management.

Our Cloud 9 Care IT Managed Services provide comprehensive support for your technology environment and business users. By monitoring and supporting your network, print and IT infrastructure, Lewan can help your business reduce costs and mitigate risk. We provide levels of support ranging from on-call/as-needed for specific components of your infrastructure to full management of your IT environment.

We proactively monitor and identify issues before they become problems. We also provide support for maintenance, remediation, moves/adds/changes and quarterly strategic planning sessions. Our Cloud 9 Care service offerings include:

  • Intensive Care—Full service management of one or many IT functions.
  • Data Protection—Cloud-based backup and recovery service.
  • Messaging and Collaboration—Cloud-based email, document management and collaboration services.

Complementing our Cloud 9 Care portfolio is the reliability of the same local service and support Lewan has been providing the Rocky Mountain region for almost 40 years. Scott Pelletier, VP of Lewan’s Enterprise Technology Division, explains, “In addition to Lewan’s broad scope of technology support, we provide local customer touch. Try getting that from a national provider with no local support. Our on-premise services are as important as our remote support.” Lewan’s Cloud 9 Care IT Managed Services give you a single point of contact with one account team, one management team and one support team.

Citrix Synergy of the Rockies

Lewan Citrix Synergy Invite PDF

When: June 23, 2011 from 7:30 AM to 11:00 AM

Where: At the brand new Hilton Garden Inn, 600 S. Colorado Blvd., Denver, CO 80246

Overview: Here’s for the thousands of Citrix customers and fans in Colorado who missed this year’s phenomenal Citrix Virtual Computing conference in San Francisco – Citrix Synergy 2011.

In cooperation with Citrix, Lewan & Associates is bringing you a local, condensed version of Synergy with product announcements and strategies delivered by the source.  Meet speakers from Citrix product management and desktop virtualization leadership as well as our own Lewan technical experts.

  • Consider virtualizing applications, desktops, servers, or users?
  • Concerned about securing and delivering the best possible remote end-user experience?
  • Pondering the use of Thin Clients as an alternative end-point?
  • Need to stay on top of Desktop Virtualization technologies?

RSVP at now!


7:30-8:00 AM     Registration and breakfast

8:00-8:15 AM     Lewan Introduction and Welcome

8:15-9:00 AM     KEYNOTE News from Citrix Synergy

9:00-9:15 AM     Break

9:15-9:45 AM     Secure & Accelerate remote access with NetScaler and Branch Repeater

John Gormally, Enterprise Relationship Manager Networking and Cloud Team

9:45-10:15 AM     Citrix Receiver – The Secret Sauce

Peter Schultz, Product Manager for the infrastructure of Citrix Receiver

10:15-10:30 AM     User & profile virtualization, the #1 success factor in ANY desktop environment

Jason McGeough from AppSense

10:30-10:45 AM     Thin, Zero, and Cloud PC clients

Michael Torian from Wyse

10:45-11:00 AM     Lewan Wrap Up

VMware – General Availability of VMware ESX 3.5. Patch

FYI- Got this in an email from VMware this morning:

We are pleased to inform you that a new VMware ESX 3.5 Patch is available as of June 02, 2011.

Improvements included in this patch:

  • • Updates to the console operating system kernel package to resolve following security issues:
    • o IPv4 remote denial of service
    • o SCSI driver denial of service/possible privelege escalation
    • o Kernel memory management arbitrary code execution
    • o e1000 driver packet filer bypass
    • • Resolves failure to add an ESXi host to vCenter and hostd restart failure
    • • Updated CIM libraries that remove unnecessary dependencies
    • • Updated parted module that removes unnecessary dependencies

Detailed information regarding resolved and known issues and enhancements can be found at ESX 3.5 Patch Release Notes:

VMware ESX 3.5 Patch is available for download at

VMware vSphere Product Management Team

New tool from Citrix – KeepMeLoggedIn

I think the KB article is pretty self explanatory, basically after a user exits their last session on a XenApp server it keeps the session open for a determined period of time so that if the user reconnects within that time period they will utilize session sharing and their application will launch lightning quick… cool sh*t huh?  basic…yes, works, yes.