Asigra DS-User Installation and Log file viewing

 

How to install Asigra DS-User and view log files to determine failed objects.

Run setup from Asigra DS-Client

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Request the specific path from the Lewan ROC.

Allow the install if UAC requests pops up

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Install the proper Java DS-User for workstation platform

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These instructions assume the Java version of DS-User. The Windows native version can also be installed by selecting the proper DS-Client option and only install the DS-User GUI

Follow the various screens to install. Use all default values.

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Windows 7 workstations may show an Operating System incompatibility. This can be ignored.

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Do not change the port number!

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Once installation completes, exit the installer

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Open DS-User from the Windows “Start” menu

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Select setup-> Initialization

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Add DS-Client’s IP address

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Enter IP Address of DS-Client

Refresh DS-Client list and select DS-Client

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On far left pane, click refresh, DS-Client should appear. Select DS-Client

Log in with Windows Domain credentials

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If workstation not logged in as Domain user, enter proper credentials

Upgrade DS-User if necessary

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When Asigra components are updated, new versions are automatically pushed out. The default DS-User installation will likely be out of date. Select the upgrade button to update the software. Once software is updated DS-User will restart. Complete the previous step to select the DS-CLient and log in.

View Event log

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The event log will show all events relating to activities, including reasons for backup jobs completed “With Errors”

Filter for date range and to only show Errors

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Typical error shown

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The most common reason a backup job will fail is due to an open file. If a file fails regularly there may be a need to use a different backup strategy or to exclude that file from backup. Lewan Managed Data Protection staff regularly monitors events and will take steps to reduce errors on backup jobs.

 

1 thought on “Asigra DS-User Installation and Log file viewing

  1. Pingback: Using Asigra DS-Client Logs | Lewan IT Solutions Technical Blog

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