Export SPCollect Logs from VNX Unisphere GUI

When working with EMC support, it may become necessary to export and upload SPCollect logs from your array and send to the EMC support team. Below is an easy way to obtain the requested SPCollect information.

  • Login to the GUI as an Administrator > Navigate to System
  • On the Panel (left or right hand side) click > “Generate Diagnostic Files – SPA” and “Generate Diagnostic Files – SPB”


  • You will immediately see a pop-up message with “Success”


  • Wait about 5 minutes
  • Click “Get Diagnostic Files – SPA”
  • You will see a file named:
  • [SystemSerialNumber]_SPA_[Date]_[randombits]_data.zip
  • The file should be around 15-20MB
  • If you file is smaller, you haven’t waited long enough for the correct file to be generated
  • Highlight the file and click “Transfer” to a destination you choose in the Transfer Manager window


  • Repeat the steps for SP B

Due to file size, most email systems will not allow the .zip files to be sent. Login to the EMC support site and attach the files to your specific case.

Citrix Receiver and OS X App Nap

What Would Dan Do?

If you are using OS X 10.9 (Mavericks) and use Citrix Receiver you might notice, as I did, that my Citrix Receiver sessions would end unexpectedly. App Nap was introduced in the latest release of OS X and enables the OS to save energy by pausing application when they are not visible.

You can turn off App Nap per-app by selecting “Prevent App Nap” on the Citrix Receiver app. I made this change yesterday and I haven’t been disconnected since.


View original post

I am the Client

Posted by Todd Johnson, VP of Technology Services, Lewan Technology. The following is a manifesto of sorts based on my experience and perspectives as a client.

I may not always be right, but I will always be the client. Although I know you make money only when you sell, and I fully expect you to “sell me”, I appreciate it when you reach out even when I’m not in immediate buying mode. If you’re too pushy, I’ll probably stop returning your calls.

I free up my busy schedule to meet with you, so I expect you to be on time even if I can’t be. When I block out time and you’re late, you lose my time and eventually my trust and patience. It sets a negative tone for our time together. At times I may say “it’s OK”, but honestly I’m just trying to be courteous and move on. During meetings, I need you to be attentive. I appreciate when you send follow-ups with action items after meetings; it helps me know you’re “on it”.

I need you to be on my side. I understand that you represent only certain vendors and products. I need you to have my best interests in mind, realizing you may not always have the best solution for my needs. I need to see that you’re using manufacturers to support you in assuring me that I’m buying the right solution, not that manufacturers are using you to sell their products.

I need you to understand my priorities and my role in the organization and for our conversations to be relevant to my role and my needs. I need you to help make me look good. I understand that at times I’m merely a stepping stone to get to others in my organization with more authority; just don’t be too obvious about that or you won’t get from me what you need next time around.

You should always understand my options; essentially your competitors. One of them is to do nothing. I’m under a lot of pressure; often more than I’ll give off. At times my frustrations come out more than I’d like. Thank you for your patience.

I need you to be easy to do business with. I understand that you have paperwork requirements – so do I; let’s just not let them get out of hand. I need you to add value when we meet in a business context. I get calls from your competitors constantly, so I have to protect my time and be as efficient as possible.

I won’t necessarily openly offer up all the things I like or don’t like about you or how you or your company operates, so please ask for my feedback from time to time. Sometimes I’ll be honest and share; other times I’ll just want to move on or avoid confrontation.

I need you to act without me following up and reminding you, and I need you to communicate status. Please manage my expectations and be honest and up-front about issues; “bad news is not like fine wine”. When there are issues – and there always are – I need to know you’re working them. It’s how you handle them that makes or breaks our relationship. If I don’t hear back, I’ll often expect the worst.

You’re the expert; you do this for a living. I expect you to have a plan, use a proven approach, and leverage others in your company to succeed in what you’re doing for me. Please ask for my input, but I expect you to take the reins.

Again, I may not always be right, but I will always be the client.