Lewan Achieves Cisco Master Collaboration and Master Cloud & Managed Service Designations

In addition to successfully passing the requirements and audit to re-certify as a Cisco Gold Partner, Lewan Technology is honored to announce achievement of two Master Specializations: Collaboration and Cloud & Managed Services.

“These Master level certifications are the absolute highest achievement that a Cisco partner can attain in any technology area. There are only 43 partners in the United States that hold these two certifications,” explained Ray Dean, Lewan’s Director of Networking and Communications. “This honor recognizes the great engineering teams and processes we have in place, as well as our commitment to ongoing customer satisfaction and solution integration.”

Cisco Gold Partner Certification

Gold Certification offers the broadest range of expertise across high growth market opportunities known as architecture plays – Enterprise Networking, Security, Collaboration, Data Center Virtualization and SP Technology. Gold Certified Partners have also integrated the deepest level of Cisco Lifecycle Services expertise into their offerings and demonstrate a measurably high level of customer satisfaction.

Lewan has been a Cisco Gold Certified Partner since 2005.

Cisco Master Collaboration Specialization

The Master Collaboration Specialization demonstrates the highest level of expertise attainable with Cisco collaboration solutions.

Master Collaboration Specialized Partners represent an elite partner community that has met the most rigorous certification requirements and are therefore the best for complex deliveries. Lewan demonstrated the ability to design and deploy solutions that conform to Cisco validated designs. In addition, Lewan showed current examples of successful projects in which we integrated multiple solutions and technologies to support client needs. No other Cisco specialization or certification demands such extensive proof of the partner’s design and implementation capabilities.

Cisco Cloud & Managed Services Master Service Provider

The Cloud and Managed Services Program (CMSP) helps partners respond to their customers’ business needs with innovative and validated Cisco Powered services. The exclusive Master Cloud and Managed Services designation recognizes partners at the highest level of achievement, competency and capabilities.

Lewan is recognized as a partner uniquely positioned to offer best-in-class Cisco Powered services and Cloud Managed services which are validated to insure security, reliability, and performance.

Lewan Awarded for Customer Satisfaction Excellence from Cisco

Lewan is honored to announce achievement of Cisco’s Customer Satisfaction Excellence award. Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program.

“Congratulations to the entire Lewan team on this recognition of your great work over the past year and continued delivery of a world class customer experience to our customers,” said Fred Cannataro, Lewan’s CEO and President.

And from Cisco, “Customer Satisfaction Excellence is a core value we both share and a key driver of our current and future success. Thank you for your commitment to the success of your customers.”

Lewan will be recognized for Customer Satisfaction Excellence in the Cisco Partner Locator (www.cisco.com/go/partnerlocator) with a special star indicator representing our achievement. Customers, Cisco personnel and partners will be able to identify you as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process.

Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner Access Online tool.

About our Partnership with Cisco

Lewan has been a Cisco Gold Certified Partner since 2005. Gold status is Cisco’s highest partner designation.

Our team of engineers holds 46 individual Cisco certifications including CCIE certifications in Routing & Switching, Voice and Security. The Cisco Certified Internetwork Expert (CCIE) certification is accepted worldwide as the most prestigious networking certification in the industry. Combined with our sister companies, we offer the breadth and expertise of over 132 individual Cisco certifications nationally.

Our Cisco Certified engineers are able to offer assessments, performance evaluations, design workshops, and full installation and training around each of the areas that we hold Cisco certifications. Lewan’s certified areas of expertise are unified communications and business video, traditional route & switch environments, wireless, data center (including servers, storage, & virtualization), security & mobile device management.

IWAN: ­ What can IWAN do for your Business?

Traditionally businesses take on huge investments in their WAN and at many times the cost of upgrading to keep up with the network demands or moving to a new provider is painful and typically becomes a long drown out project that ties up business time, money and resources.  This is where IWAN helps; this solution is transparent to the underlying network that is runs on.  Thus, making the corporate network an overlay to the underlying ISP’s network(s).  At the same time simplifying the overall WAN architecture and providing a flexible, consistent management domain that allows businesses to be provider agnostic and bring branch offices online in days rather than weeks.

Today private backbone networks in general are high-cost networks that get sold due to them providing a consistent end-to-end reliable network. They also fall short in many aspects that are critical to businesses. Businesses are almost always constrained with provider’s time and WAN provisioning, effectively making the business move slower. Now with improvements in the reliability, performance, and relative cost of Internet connections lead many organizations to leverage the Internet to address these challenges by connecting branches directly to the Internet, to supplement the WAN; and by using the Internet as the WAN. This is an example of how IWAN(Intelligent WAN) has great potential to solve many business issues and creating a more flexible architecture to meet business needs.

Cisco’s IWAN strategy is a new concept that many businesses are looking at to make the business more flexible and agile.  IWAN helps business improve efficiency in all aspects of the business.  From simplifying the network, streamline operations, deployment and management of their WAN while at the same time provide huge savings by right sizing the branch office WAN to provide intelligent active/active connectivity to the Internet and corporate network.  Today’s workforce and their associated applications depend more and more on the network with each application carrying key network metrics and thresholds that define the QoE (quality of experience) to users.   This is where the IWAN is able to dynamically steer applications across links when performance fallout out of threshold.  This is one of many key components that make up the IWAN strategy.  Below I outline some more benefits that encompass the overall IWAN strategy that business can leverage to overcome limitations in their current architecture.

Intelligent WAN Deployments: Balancing Cost with SLA

Here is a great article giving more information on how Cisco’s IWAN strategy could be your future WAN backbone.  http://www.provenmethod.com/iwan-cisco-betting-internet-will-future-wan-backbone/

Key Business Outcomes that IWAN can bring:

• Transport Independent Design
  • Fast to deploy.  (Faster-to-Market) Provider agnostic providing a consistent operational model.
  • IWAN allows you to get up and running fast and still maintain a single management routing domain to simply design and operational support. This design supports multiple internet delivery options including 4G, satellite, etc. so that business operations can be brought up day 1.
  • Makes network more flexible, reliable and more effective in meeting the business needs.

• Distributed Secure Internet Access
  • Local internet access without backhauling to corporate
  • Increased performance and productivity.
  • Branch workers using SaaS Apps and apps run slowly and users get frustrated because they share bandwidth with all traffic on the network and gets hair-pined through the DC to enforce security and compliance centrally.  With IWAN CWS (Cloud Web Services) can allow to enforce security and allowing Internet traffic go directly off at the Internet taking load off the internal WAN.  You are able to centralize policy and enforcement but in the cloud and now you have faster app performance witch allows for happier users and increase productivity.

• Intelligent Path Control
  • Allowing the network to adapt to Applications performance needs bringing a reliable and consistent user experience.
  • IWAN PfR able to detect brown-outs (packet drops) Meeting normally interrupted and meeting rescheduled.  With IWAN it provides alternate paths dynamical to keep Video conference working and provide consistent Video experience.   Meeting is not canceled and due to intelligent WAN detecting poor quality and moves traffic to another link.  Increases productivity.

• Optimizing Applications Performance
  • Application acceleration and bandwidth optimization to give users LAN like speeds.
  • (MediaNet) enabled  media-aware network so that the network can intelligently apply critical network services to provide a consistent media rich experience to the users.
    • Accelerating deployment of applications, minimizing complexity and ongoing operational costs, increasing visibility into the network, and helping to scale the infrastructure for the best quality of experience (QoE), by ensuring predictability, performance, quality, and security
    • Can detect and optimize different media and application types (telepresence, video surveillance, desktop collaboration, and streaming media) to deliver the best experience
    • Network-aware: Can detect and respond to changes in device, connection, and service availability
• Simplify network approach and increase operational efficiencies.

Thanks to all who attended the IT Risk Event today…presentation can be seen here

What a great audience and thanks to the panel for keeping the content interesting and engaging.  The client engagement was excellent and hearing all the stories and ideas was awesome for all involved.

Thanks to Woodruff-Sawyer & Co, FORTRUST and Agility Recovery for helping Lewan Technology put on such a great event.

Click here to download the PowerPoint presentation:

Lewan Named AppSense Platinum Partner

Lewan Technology is excited to announce a new certification highlighting our expertise—AppSense Platinum Partner Certification. Platinum status is AppSense’s highest and most prestigious partner designation and Lewan was just one of three partners named in the Western US.

AppSense Press Release

Fixing a Corrupted Nickname Entry in Microsoft Outlook

Microsoft Outlook maintains a list of formerly used email addresses which is used for the automatic completion feature. If one of these “nicknames” becomes corrupted it can cause any emails to that address to bounce. If this happens, the proper way to fix itis is to delete the corrupted entry and retype the email address in the To… field.

How to remove a corrupted nickname cache entry

1. Open a new email message.
2. Type the first few characters of the nickname cache entry that you want to remove from the cache.
3. When the entry appears in the list of suggested names, use the Up and Down arrow keys on your keyboard to move the highlight to the entry you want to remove.
4. Hit the Delete key on your keyboard to remove it from the list.

McAfee Spam Report

The report lists the emails that have been filtered because of potential spam content. The Spam Report includes email that was quarantined for your primary email address and any associated alias email addresses you may have. If your service is configured for users to receive the Report, it is emailed to you based on a frequency set by your administrator. Simply double-click the email in your email application. The report will be displayed.

How to use the Spam Report

Review the messages listed in the report. For email you believe is NOT spam, click Release (1). If the email comes from a trusted source, click Allow (2) to always receive email from the sender.

Click Delete all messages (3), to permanently delete the messages from the quarantine.

View list of all quarantined messages (4) will take you to your quarantine list online. From there, you can manage your quarantine through the web interface and access older quarantined items.

If you would like to adjust the frequency of your Spam Report or adjust other settings, click on To change your preferences and spam report settings, click here (5).

Managed Services customers: Submitting a help desk ticket from the desktop

If you’re one of our Managed Services customers, there’s an easy way to submit a help desk ticket to us by using our management agent’s system tray menu. In your system tray (the lower right corner of the Windows task bar), there is an icon for our agent which looks like a little blue ball with white stripes.

If you click on this icon, a menu will pop up and one of the options will be Create Service Ticket.

Clicking on this option will open up your email client with our helpdesk email filled in. Just tell us what the issue is and hit send. We’ll take it from there.

Managed Services Customers: Capturing error messages for submitting tickets to the help desk

If you’re one of our Managed Services customers and you submit a helpdesk ticket because an error message popped up on your screen, it is generally very helpful for us to be able to see the full text of that error message. Rather than writing down the entire message which can sometimes be very lengthy, you can capture the information and send it to us using our management agent.

In your system tray (the lower right corner of the Windows task bar), there is an icon for our agent which looks like a little blue ball with white stripes.

If you click on this icon, a menu will pop up and one of the options will be Screen Capture.

Clicking on this option will send us a current capture of your screen, complete with whatever error message is on screen at the time.

Then when you submit the helpdesk ticket by calling us or emailing support@lewan.com, just mention that you sent us a screenshot. We’ll be able to find it in our management interface.

Lewan & Associates is now Lewan Technology

LEWAN DEBUTS BRAND REFRESH HIGHLIGHTING TECHNOLOGY EXPERTISE

May 9, 2013, Denver, CO—Next month will mark 41 years of Lewan delivering great products, solutions, services and technologies to businesses in the Rocky Mountain region. In conjunction, we are excited to announce a brand refresh to compliment our growing business.

Lewan & Associates is now Lewan Technology.

This is an exciting time at Lewan as we continue to grow and expand our technology offerings to further support our customers’ needs. As our solutions grow, we also want to continue growing the Lewan brand to remain current and fresh. Part of this growth will pair the highly recognized and respected Lewan name with another word that represents our present breadth and width of solutions. With that, welcome to today’s Lewan: “Lewan Technology”. We will say goodbye to the “& Associates” part of our branding and usher in clearer picture of what we do best: technology.

“Lewan Technology is dedicated, as we have always been, to world class products, world class services, and a world class customer experience. Our name now emphasizes our commitment to technology leadership as well.” Fred Cannataro, CEO & President of Lewan Technology.

About Lewan
Rely on Lewan Technology to manage your print and IT solutions so you can focus on core business. As a subsidiary of Xerox, you can depend on our 40+ years of providing local service and support, backed by the trusted Xerox name. With regional Rocky Mountain offices and a national network of long-standing partnerships, you have a single point of contact for all of your technology needs.

Contact Information:
http://www.lewan.com
1.888.LEWAN11
solutions@lewan.com