Fixing a Corrupted Nickname Entry in Microsoft Outlook

Microsoft Outlook maintains a list of formerly used email addresses which is used for the automatic completion feature. If one of these “nicknames” becomes corrupted it can cause any emails to that address to bounce. If this happens, the proper way to fix itis is to delete the corrupted entry and retype the email address in the To… field.

How to remove a corrupted nickname cache entry

1. Open a new email message.
2. Type the first few characters of the nickname cache entry that you want to remove from the cache.
3. When the entry appears in the list of suggested names, use the Up and Down arrow keys on your keyboard to move the highlight to the entry you want to remove.
4. Hit the Delete key on your keyboard to remove it from the list.

McAfee Spam Report

The report lists the emails that have been filtered because of potential spam content. The Spam Report includes email that was quarantined for your primary email address and any associated alias email addresses you may have. If your service is configured for users to receive the Report, it is emailed to you based on a frequency set by your administrator. Simply double-click the email in your email application. The report will be displayed.

How to use the Spam Report

Review the messages listed in the report. For email you believe is NOT spam, click Release (1). If the email comes from a trusted source, click Allow (2) to always receive email from the sender.

Click Delete all messages (3), to permanently delete the messages from the quarantine.

View list of all quarantined messages (4) will take you to your quarantine list online. From there, you can manage your quarantine through the web interface and access older quarantined items.

If you would like to adjust the frequency of your Spam Report or adjust other settings, click on To change your preferences and spam report settings, click here (5).